TERMS AND CONDITIONS

YOUR COMFORT AND SAFETY IS OUR PRIORITY DURING YOUR PROFESSIONAL SPA SESSION. IF AT ANY TIME AND FOR ANY REASON, YOU FEEL UNCOMFORTABLE, PLEASE TELL THE THERAPIST OR ESTHETICIAN THAT YOU WOULD LIKE TO END THE SESSION IMMEDIATELY. LIKEWISE, IF AT ANY TIME THE SERVICE PROVIDER FEELS UNCOMFORTABLE, THEY WILL STOP THE SESSION. WE VALUE YOU CHOOSING Back to Life Massage and Spa AND WE ARE HERE TO PROVIDE YOU WITH A SAFE, RELAXING AND PROFESSIONAL SERVICE.

Spa Etiquette

To ensure that all our clients enjoy their visit, please keep noise to a minimum. All clients are required to turn off all cell phones or place them in silent mode upon entering the spa. Clients are prohibited from conducting any of their own business activities on spa premises, and from soliciting other clients or staff for any reason. Back to Life Massage and Spa reserves the right to remove any client from the premises and/or revoke/suspend/terminate the membership of any member who fails to follow spa Rules and Regulations or for any reasons of nuisance, disturbance, moral turpitude or fraud. Refunds will not be provided in any of these instances.

Health and Safety.

Clients should alert their therapist or esthetician and potentially refrain from receiving services if they have been told to avoid our services from a medical professional, or if they have any of the following conditions: open cuts, abrasions, sores, infections, maladies or the inability to maintain personal hygiene, or if they have any condition that poses a threat to their health and/or safety or the health and/or safety of others. In addition, all clients agree to receive services in accordance with all public health requirements.

To ensure you enjoy safe services, clients with certain health conditions such as high blood pressure, heart conditions, who are currently pregnant or have any other medical conditions that may be relevant must inform the Spas front desk staff or management and their therapist/esthetician prior to receiving services. Alerting the front desk staff or management upon your arrival will help you enjoy your complete treatment time and the correct service.

Back to Life Massage and Spa do not provide massage or esthetic services to minors under the age of twelve (12) except in accordance with our Minors Policy.

Minors between the ages of 12 and 18, parent/guardian must fill out the spa paperwork for the minor in the presence of a staff member. This Staff Member must also sign the form acknowledging they witnessed the adult filling out and signing the documentation.

The minor must be booked with a service provider of the same gender the minor identifies with unless the parent/guardian specifically requests otherwise.

Back to Life Massage and Spa cannot be responsible for minors left unattended in the spa. Neither the Minors Policy nor any spa Rule or Regulation will supersede any state or local regulations regarding the provision of massage and esthetic services.

POLICY AND CANCELLATIONS

A valid credit card is required at the time of booking to secure your appointment. Your card will not be charged at the time of booking but will be securely held on file.

Appointments must be canceled or rescheduled at least 12 hours in advance. After the 12-hour window has passed, your card will be charged for the full service booked.

If the card is declined, we will attempt to contact you to obtain a working payment method. If we are unable to reach you within a reasonable time, your appointment will be automatically canceled.

This policy ensures our therapists' time is respected and available for clients who are ready to receive care. We value our clients deeply and are always here to help you find the care you need.

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Policy on Nicotine and Legal Marijuana Consumption

In the interest of providing a safe, legal and healthy environment for all clients and staff members, the use of tobacco and/or other nicotine products, including but not limited to smokeless tobacco or e-cigarettes, is not permitted on spa premises. Marijuana consumption in any form is also prohibited on spa premises.

Your Valuables and Personal Items

Please always keep all valuables and personal items with you while inside the Spa facilities. We are not responsible for any lost or stolen items.

Food and Drinks Inside the Spa

No outside food and/or drinks are permitted in the Spa. Food and/or drinks purchased or given to clients inside the Spa by staff members are permitted only in designated lobby and lounge areas. Water in an enclosed bottle is permitted anywhere inside the spa.

Alcoholic beverages or illegal drugs are not permitted on Spa property. If anyone is believed to be under the influence of alcohol or drugs, Back to Life Massage and Spa reserves the right to deny entry and/or remove that person from the spa and contact the local authorities.

Refunds and/or Exchanges

All services, gift cards, packages, and retail products are non-refundable.

Checking In/Out

All clients should arrive at their scheduled service time to ensure full enjoyment of their complete treatment duration.

All massage and facial sessions include five minutes before the hands-on portion begins and five minutes after the hands-on portion is over, for consultation and dressing. For example, a 1-hour session consists of a 50-minute hands-on service and 10 minutes of total time for consultation and dressing.

Clients who arrive late for their scheduled service will be deducted the total amount of minutes they were late from the total time of their scheduled hands-on session. For example: if a client had a massage at noon but was not undressed and otherwise ready for their hands-on service until 12:15, then their session will still end at 12:55.

All clients must check out for all services received with the Spa front desk staff prior to leaving spa premises.

Payments

Back to Life Massage Spa accepts cash, Gift certificates, and Visa, MasterCard, Discover and American Express credit cards.

When Can My Service Provider Refuse Service?

All service providers have the right to refuse services in any of the following circumstances in which case no refunds will be issued. The list below is subject to change and is only partial:

The client is abusive (physically or verbally), or under the influence of alcohol, drugs, or any illegal substance.

The client exhibits language or behavior which the service provider deems as an immediate or potential risk to the safety of the guest, service provider, or others around them.

The client initiates any sort of sexual language, behavior, or misconduct.

The client uses vulgar language.

The client is less than 8 weeks out of surgery and scheduled for a massage. If less than 8 weeks out of surgery, therapists reserve the right to require a M.D.-issued medical note approving massage therapy.

The client is under the age of 12 or any other term of the Minor’s Policy is not being followed.

The client is unable to get on and/or off the service table.

The client shares any health or other information that the service provider deems unsafe for the client to receive Spa services.

A pregnant woman is inside the initial 12 weeks of their pregnancy (1st trimester) and scheduled for a massage.

Back to Life Massage and Spa requires all clients must fill out an intake form prior to receiving service.

Non-Discrimination Policy

Back to Life Massage and Spa s required to treat all people with dignity and respect. We do not discriminate based on race, color, religion, sex, gender identity, pregnancy, national origin, disability, political affiliation, marital status, membership type, age, sexual orientation, etc.